Perfect Pack Shipping Policy

Last updated: October 2026

At Perfect Pack, we keep outdoor living simple and transparent. Please review our shipping timelines, lead times for custom-built gear, and carrier services below.

1. Production Lead Time & Manufacturing Notice (45–90 Days)

We are currently at initial launch. Products have met quality testing and started mass production. We are going through final stages of manufacturing and shipment to our distribution centres. That product should arrive over the next 6 -8 weeks however, please be patient. Our goal is premium quality first and foremost.

• Manufacturer Lead Time: If we are out of stock, please allow 45 to 90 business days for production, quality inspection, freight forwarding, and initial customs clearance prior to final carrier dispatch.

• Tracking Updates: You will receive an initial order confirmation immediately upon purchase. As soon as your gear completes manufacturing and is handed off to our carrier network, you will receive a secondary email with live door-to-door tracking.

• In-Stock Gear: Localized stock fulfilled directly from our Canadian warehouses ship within 1 to 2 business days.

2. Estimated Shipping Transit Times

Once production is complete or in-stock gear leaves our fulfillment hub in Vancouver, British Columbia, the following transit times apply via our integrated carrier services:

Shipping Within Canada (Canada Post Expedited Parcel)

All Canadian orders are fulfilled via Canada Post Expedited Parcel with live tracking and delivery confirmation.

Shipping to the United States 

Note on Customs & Duties: Cross-border shipments entering the United States are subject to standard US Customs regulations. U.S. and international orders may be subject to local import duties, taxes, or brokerage fees upon arrival depending on local customs regulations

3. Shipping Rates

• Live Carrier-Calculated Rates: Shipping rates for Canada Post and FedEx are calculated automatically at checkout based on package weight, carton volume, and destination.

4. Split Shipments & Multi-Item Orders

If your order contains both in-stock items (such as mounting kits or accessories) and custom-manufactured gear (such as the Perfect Pack or Paddleboard), items may ship in separate parcels so you receive available accessories without delay. You will receive separate tracking links for each parcel dispatched.

5. Address Changes & Delivery Support

• Address Adjustments: Because shipping and production queues move quickly, please contact us within 4 hours of order placement at info@perfectpack.ca if you need to modify your delivery address.

• Carrier Tracking: Please allow 24–48 hours from the time you receive your tracking notification for initial carrier scan events to populate.

Contact Customer Care

• Email: info@perfectpack.ca

• Fulfillment Hub: 5201 26 St, Vernon, BC V1T 8G4, Canada

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST