Last updated: September 2026

Warranty, Return and Refund Policy

All sales are final however, we stand behind every product we make with a 1 year warranty against manufacturers defect. 

Return/Exchange Window

All sales are final however, mistakes happen. Some unopened items can be exchanged within 15 days of delivery for a refund, minus original shipping costs and 20% restocking fees

Return/Exchange Conditions

To qualify, the product must be in its original packaging with all included parts and accessories, and show no signs of use. Once we receive and inspect the return, refunds are issued to your original payment method, typically within 5–7 business days.

Damaged or Defective Items

If your product arrives damaged or with a manufacturing defect, that's on us.  Contact our support team within 14 days of delivery with photos of the issue, and we'll arrange a replacement. If a defect happens within 1 year, we will replace your product at no charge other than shipping

How to Start a Claim

Email info@perfectpack.ca with your order number, pictures/video and a complete description of the problem. Our team will respond to you within 5 business days send you a return authorization and shipping instructions. Custom or clearance items, where noted at checkout, are final sale and excluded from the standard Perfect Pack Warranty Policy.